we can be that
next step in a difficult time.
If your insurance claim has been denied and you don’t agree with the reason, we are the go-to people. We navigate the insurance company’s departments, de-lingo their policy wording and apply your circumstances. We’ll work with you to get a clear picture of how it all fits together.
how do we do it?
We act on behalf of our clients. We put together arguments based on the policy wording and the circumstance of the claim. We deal directly with the insurers and escalation the claim through the insurer’s Internal Dispute Resolution process, and when required, the Financial Ombudsman.
WE ARE EXPERIENCED
We have unparalleled experience in the insurance industry. An experienced pair of eyes can quickly come to grips with, and find solutions that other people may simply not see. We know the usual pitfalls, and we can give you an idea if you have have a claim that's worth pursuing or a claim that might not be worth your effort.
WE READ BETWEEN THE LINES
Your insurer is there to protect you, and sometimes there's grey area that a busy claim handler may simply see as black and white. We can read your policy and the intent of the wording, and combined with our deep understanding of the insurance industry, we can often find a third way to solve a problem.
WE GIVE YOU PEACE OF MIND
You don’t want to through this by yourself. We'll read through and truly understand your situation and give you a honest recommendation on the best way to proceed. Sometimes that means a successful claim, and sometimes that means a definitive and impartial answer on your policy coverage.
WE ALWAYS AIM FOR FAIR
We recognise and understand your perspective as the insured, and we also understand that insurance companies don't set out to do the wrong thing. Our goal and our reputation in the industry is built around finding what's fair for each claim - nothing more. This helps us maintain a great relationship with insurers.
who are we for?
You. We work to get you the right outcome
The Insured
Gain a voice
in the process
Problems are
explained clearly.
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Get a faster
resolution
Find out why a decision has been made
Insurance
Companies
Explain their
policies clearly
Communicate and maintain goodwill
Brokers
Save time on paperwork
Provide value
to their loyal customers
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